RETURN WITH EASY PICK UP
Once you have received your order you have 15 days from the date of delivery to make a return. Please be assured that the shoes are unworn and in their original boxes.
TANK Steiger reserves the right to refuse any return on merchandise that does not meet our return requirements. If your return is not accepted, it will be sent back to you at your own expense and a refund will not be issued.
For International orders, shipping, customs duties and sales taxes are non-refundable through TANK Steiger. If an item is returned because a customer refused to pay for any import taxes or customs duties due payable, TANK Steiger will seek to recover from the customer all costs or any fees incurred by TANK Steiger. Please note that if you refuse to pay custom duties upon delivery, a refund will only be issued after the product has been returned to us.
If you want to make an exchange for another size, you will need to make a return and place a new order.
When you have submitted your return request, a pre-paid return label and return authorization will be emailed to you. Please be aware that original shipping costs, duties and taxes are non–refundable, and a €20 fee will be deducted from your refund for any international return (Italy and Europe return are free).
We will process your refund using the same method you used to pay.
Please send an email to email@example.com indicating your order number and the item you would like to return. We will process your request and provide further instructions for your return as soon as possible.
For further information contact firstname.lastname@example.org.